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Sparks Group has partnered with a leading residential home services company to identify a Customer Service Representative for an onsite opportunity. This role is ideal for an engaging, tech-savvy professional who enjoys connecting with customers, working toward goals, and staying active in a fast-paced call center environment.

The Customer Service Representative will be responsible for a high volume of outbound calls, connecting with homeowners, answering questions, following up on leads, and scheduling appointments. The ideal candidate is confident speaking with customers over the phone, can maintain a natural conversation, and brings previous call center or home services experience.

Responsibilities:

Make approximately 300 outbound calls per day to prospective and existing residential customers.
Contact homeowners to follow up on leads, generate interest, and schedule appointments.
Engage customers in professional, friendly, and natural conversations while following established call scripts and processes.
Handle inbound customer calls as needed and provide timely, helpful assistance.
Schedule appointments based on customer needs and team availability.
Follow up with customers regarding appointments, next steps, and outstanding information.
Accurately document customer interactions, appointment details, and follow-up activity in the CRM.
Use a dialer system throughout the day to efficiently manage a high volume of outbound calls.
Navigate multiple technology platforms and systems while actively speaking with customers.
Ask appropriate questions to understand customer needs and determine the appropriate next steps.
Maintain a positive and professional customer experience during every interaction.
Meet established call volume, productivity, and performance expectations.
Work collaboratively with team members, ask questions, and contribute to a supportive team environment.
Participate in ongoing coaching, script training, and CRM/system training.

Qualifications/Background Profile:

1+ years of inbound and/or outbound call center or customer service experience.
Previous experience making high-volume outbound calls.
Experience using a dialer system in a call center environment.
Experience in home services, residential services, roofing, construction, HVAC, plumbing, remodeling, or a similar industry is highly preferred.
Strong verbal communication skills and the ability to carry a natural, engaging conversation with customers.
Comfortable making a large number of outbound calls throughout the workday.
Tech-savvy and able to quickly learn new CRM and call center systems.
Self-motivated, energetic, and willing to take initiative.
Comfortable working from scripts while still maintaining a personable and conversational approach.
Ability to work effectively in a team environment and actively participate in coaching and training.

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